Returns & Refunds

We are happy to offer you an exchange on an item for another item that you would prefer! We can offer this within 14 days of receiving your order or from the purchase date in store. Items MUST be in original, resaleable condition with all tags attached.

We only offer refunds for items that are faulty or broken. We do not offer refunds for ‘change of mind’.

We do not offer exchanges or refunds on items that have been customised

Due to hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.

Our warranty is 3 months from purchase date.

We are more than happy to repair any of our pieces bought from our store or online store! If it is within warranty, we can replace the piece that has broken. If it is outside of the warranty, we can still repair it however there may be some costs incurred and replacements will not be offered. This is in addition to and does not impact your statutory rights under Australian consumer law.