We want you to feel confident with every MOYZ piece. This policy applies in addition to your rights under the Australian Consumer Law.
Change-of-mind exchanges
We offer an exchange within 14 days of delivery for online orders, or within 14 days of purchase in store, subject to availability.
Items must be unworn, unused, in original saleable condition and returned with all tags and packaging.
Items not eligible for change-of-mind return or exchange
• Earrings, due to hygiene reasons
• Custom-made or personalised pieces
• Items that are worn, damaged after delivery, altered or not returned in original condition
Faulty or incorrect items
If your item is faulty, damaged on arrival or does not meet a consumer guarantee, please contact us with your order number and clear photographs. We will assess the issue and provide an appropriate remedy in line with the Australian Consumer Law.
Repairs & warranty
MOYZ offers a 3-month warranty from the purchase date for eligible faults. After this period, we may still be able to repair your piece; a repair fee may apply. This warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law.
How to contact us
Please contact us through our Contact page with your order number, a description of the issue and supporting photographs.